How we use your information.

Who we are

This website is operated by Landscape Artisan, a garden design and landscape construction business based in Hampton, serving South West London and Surrey.

Information we collect

When you contact us through the website, we may collect your name, email address, phone number, project details, budget range, referral source and any other information you choose to include in your enquiry.

We may also receive basic technical information from our website hosting provider, such as IP address, browser type, device information and pages visited, for security, diagnostics and performance purposes.

How we use your information

We use personal information to:

• respond to enquiries and arrange consultations;
• understand the nature of a potential project;
• provide quotes, proposals and project communication;
• maintain website security and reliability;
• meet legal, tax or accounting obligations where applicable.

Our lawful basis

We process enquiry information because it is necessary to respond to your request before entering into a contract, or because we have a legitimate interest in managing and responding to business enquiries.

Who we share information with

We do not sell your personal information. We may share it with trusted service providers who help operate the website, deliver email, host data, manage customer communication or support our business administration.

Current providers include Vercel (website hosting and security), Sanity (website content), Resend (delivery of enquiry emails), Cloudflare Turnstile (spam prevention, when enabled), and Google Analytics (site measurement, only when enabled and accepted). These providers process information under their own terms and our service arrangements.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we require an applicable lawful transfer mechanism and appropriate safeguards. Contact us if you would like more information about safeguards relevant to your information.

How long we keep information

We keep enquiry information for as long as needed to respond to your request, manage any resulting project, and maintain reasonable business records. If an enquiry does not become a project, we will not keep it for longer than necessary.

Your rights

Under UK data protection law, you may have rights to access, correct, erase, restrict, transfer or object to the use of your personal information. Where processing relies on consent, you may withdraw it at any time. You can also complain to the Information Commissioner's Office if you are unhappy with how your information is handled.

Contact

To ask about this policy or your personal information, contact us at hello@landscapeartisan.co.uk.